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COVID-19 Prevention Policy

Caring for the Pawness community

As we navigate COVID-19, our biggest commitment is keeping our employees, customers, and communities healthy and satisfied. With the news around coronavirus, we know you have many questions about the delivery status of your order, and how we're operating during this crisis.

This isn’t business as usual, and it’s a time of great stress and uncertainty. It’s also a moment in time when the work we’re doing is its most critical.

Postages have changed their logistics, transportation, supply chain, purchasing, and third party seller processes to prioritize stocking and delivering essential items like household staples, sanitizers, baby formula, and medical supplies. They're providing a vital service to people everywhere, especially to those, like the elderly, who are most vulnerable. Therefore, Our tracking won't be operational due to the influx of postage changes.

Delivery Update

Many of you are concerned with the delivery status of your order and we're here to reassure you that every single order is being delivered. Postage offices in each country are taking extra precaution each step of the way. This'll cause a delay in shipping, but your packages are being taken care of and will arrive to you soon. We appreciate your patience during this worrisome period, and your patience is saving many lives.

What we are doing

Much of the essential work we do cannot be done from home. We’ve implemented a series of preventative health measures for employees and contractors at our sites around the world — everything from increasing the frequency and intensity of cleaning to adjusting our practices in fulfillment centers to ensure the recommended social distancing guidelines. We are meeting every day, working to identify additional ways to improve on these measures.

Please take care of yourselves and your loved ones. On behalf of Pawness and the team, we know that we’re going to get through this, together.