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HOLIDAY SEASON SALE UP TO 65% OFF

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FAQ

DO YOU ACCEPT ORDERS PLACED OUTSIDE OF THE US?
Yes we do! We ship worldwide. 

HOW LONG WILL IT TAKE TO RECEIVE MY ORDER?
Order processing time takes 1-3 business days before shipment. Delivery can take from 1 - 4 weeks depending on the location. Find more information about this here. 

WHAT IS THIS STORE'S RETURN AND EXCHANGE POLICY?
30 day return and exchange guarantee. You can do this by sending us an email at contact@theshopify.com. We recommend to visit our Refund policy page to get all the information.

I HAVE RECEIVED ONLY PART OF MY SHIPMENT, WHERE ARE THE OTHER ITEMS?
We ship from different parts of China and Hong Kong so some items might arrive earlier than others. If you'd like to know the status of your other items, please e-mail us with your name and order number.

WHAT ABOUT POSSIBLE CUSTOM FEES?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.

WILL THIS ITEM GET TO ME BEFORE _________?
If you plan to give one of our items as a holiday gift, we do not recommend buying the items during the month when the holiday is happening. There is a risk of the item not arriving there on time. We are not held responsible for items that do not arrive before the holidays.

CAN I CANCEL/CHANGE MY ADDRESS/ORDER?
Please e-mail us as soon as possible if you wish to change or cancel your order. Note that once the item has been fulfilled and marked as shipped, we are not able to make any changes or cancellations to your order.

WHERE DO YOU SHIP FROM?
We ship from UK, US, and/or China

Have another question? We would love to hear from you! E-mail us at contact@thepawness.com